Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@spectats.com. Please note that returns will need to be sent to the following address: 217 Yale Avenue, Morton, PA 19070.

You may use your own carrier to return products to us, or we can issue you a UPS return pickup label. You will be responsible for getting the package to the carrier, and the cost of the shipping will be deducted from your refund amount. Please be sure to include your order number with anything you send to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@spectats.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • There is no restocking fee for non-prescription eyewear.
  • Prescription eyewear are subject to a 25% return fee. This is because the lenses were custom-made for you, and cannot be reused.
  • Returned items must have no visible signs of wear, use, or damage.
  • Returned items must be returned in original product packaging.
  • We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less the costs of return shipment, if applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@spectats.com.